Terms of Service

Who these terms are with

Jogan is a trading name of JOGANGROUP LTD.

Services are provided by JOGANGROUP LTD, company number 17067444, registered in England and Wales. Full company information is available on our company information page. “You” means the business or person we provide the service to.

What we provide

Jogan builds professional websites and the enquiry, booking, CRM and automation systems behind them. The scope and price of each option are shown on our pricing page. A website is charged as a build fee, paid once. Hosting and technical care are separate, and CRM and automation services are charged monthly because there is software to host, maintain and support.

Ownership of your site and data

Your domain name, your content, and your business data remain yours. We do not take ownership of your website content or the data your customers give you.

Fees and payment

A website is charged as a build fee, paid once, at the figure published on our pricing page. There is no compulsory monthly charge attached to owning your website. Hosting and technical care are charged annually, or monthly if you choose Managed Care. CRM and automation services carry an implementation fee and an ongoing monthly service charge.

Prices marked “from” depend on scope. We will confirm the exact figures in writing before any work begins, and the figure you approve is the figure you pay. There is no commission on the work your site wins.

Cancellation and leaving

Ongoing services, meaning hosting and technical care, Managed Care, and CRM or automation services, can be cancelled with 30 days notice. A website you have already paid the build fee for is yours and does not need to be cancelled: it is not a subscription. When you leave, we will provide a copy of your content and business data in a portable format such as CSV or PDF, and your domain remains yours to take with you.

Being confirmed: the exact cancellation notice period and what is included on export.

Support

We aim to respond to support requests within one working day. What support covers depends on what you hold: standard hosting and technical care covers hosting, security updates, backups and maintenance; Managed Care adds priority support and a monthly allowance of minor content updates; CRM and automation services include support for the system itself. Larger new work is quoted separately in every case.

Liability

We take reasonable care to deliver a reliable, secure website. Nothing in these terms limits liability that cannot be limited by law. Beyond that, we are not liable for indirect or consequential losses.

Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction.

Changes

We may update these terms; the current version always lives on this page, and we will tell existing clients about material changes.